(480) 885-6545 info@thewolfmarketing.us

Refund Policy

  1. Overview

The services provided by The Wolf Marketing US LLC are customized digital marketing solutions, including but not limited to Website Design & Development, SEO, Social Media Marketing, and Google My Business Optimization. Please read this refund policy carefully to understand your rights and responsibilities. By using our services, you agree to these terms.

  1. Non-Refundable Fees
  • All service fees are non-refundable.
  • Payments made for project milestones, subscriptions, or monthly retainers will not be refunded under any circumstances, including partial cancellations.
  1. Service Cancellation Policy for “Monthly Basis*” service term:
  • Services renew automatically on a monthly basis unless canceled by the client.
  • If you wish to cancel services, you must provide written notice at least 15 working days prior to the next billing date via email at info@thewolfmarketing.us.
  • Failure to provide timely notice will result in the renewal of the service, and the client will be billed for the following cycle.

    *monthly basis services means any services where the customer onboards The Wolf Marketing US for services where the term of services is on an automatic renewal contract for the duration of one month. After each term, the contract is automatically renewed unless notified as per the recipient of our services.

  1. Contract Terms and Early Termination Fee (ETF)
  • Contract Commitments: Some of our services may be subject to 6-month or 12-month contracts.
  • Early Termination: If a client cancels a contract before its term ends, they will be required to pay the remaining balance of the contract, plus an Early Termination Fee (ETF) equal to 50% of the total contract amount.
  • The ETF and remaining balance are non-negotiable and will be charged automatically to the payment method on file.
  1. Communication and Billing
  • If we do not receive a response within 3 working days after reaching out via text, email, or call regarding billing or service updates, the due amount will be charged automatically to your preferred payment method.
  • Clients are responsible for maintaining accurate contact and payment information to avoid miscommunication or delays.
  1. Billing Authorization
  • By enrolling in our services, you authorize The Wolf Marketing US LLC to process payments automatically using your preferred payment method. In case of a declined payment, we reserve the right to attempt additional charges until payment is successfully processed.
  • If any fees are unpaid, including Early Termination Fees or remaining balances, we will charge the outstanding amount automatically.
  1. Chargeback Disputes
  • In the event of a chargeback, we will submit documentation, including signed agreements and communication records, to Stripe to validate the transaction.
  • Clients are encouraged to contact us directly to resolve any issues before initiating a chargeback at (480) 885-6545 or info@thewolfmarketing.us.
  • Unjustified chargebacks may result in service suspension or legal action for breach of contract.
  1. Refund Requests in Exceptional Cases
  • Refunds, if any, are provided only at our discretion after reviewing the circumstances. No refunds will be offered for services rendered unless agreed upon in writing.
  1. Dispute Resolution:
    In the event of a dispute, customers may submit a complaint by:

If we are unable to reach a satisfactory resolution, we will work with you to explore alternative options for dispute resolution, which may include mediation. The Wolf Marketing US LLC explicitly reserves the right to take the dispute to court if necessary. Please note, The Wolf Marketing US LLC is not obligated to use any online dispute resolution platform for handling consumer disputes.Complaints will be acknowledged within 5 business days, however, the time required to resolve the issue may vary depending on the complexity of the dispute.

  1. Governing Law

This policy, along with all billing and contractual agreements, is governed by the laws of the United States.